Terms of service.

Cancellation Policy – On The Beach Tours

We understand that travel plans may change. Please review our cancellation policy below:

Shuttles & Transportation Services:

  • Cancellations made 48 hours or more before the scheduled service: Full refund.

  • Cancellations made within 48 hours of the scheduled service: No refund will be issued.

  • No-shows: No refund.

Tours & Excursions:

  • Cancellations made 72 hours or more before the tour date: Full refund or option to reschedule.

  • Cancellations made between 48-72 hours before the tour date: 50% refund.

  • Cancellations within 48 hours of the tour date or no-shows: No refund.

Weather-Related Cancellations:

  • If a tour or activity is canceled due to unsafe weather conditions, guests will have the option to reschedule or receive a full refund.

Special Considerations:

  • If you need to change your booking, we will do our best to accommodate your request based on availability.

  • Private tours and charters may have separate cancellation policies, which will be communicated at the time of booking.

For any cancellations or modifications, please contact us at info@onthebeachtours.com or call +506 6274-0729.

Shuttle Service Policy

  • Booking Requirements: Clients must provide their flight number, arrival time, and number of passengers.

  • Pick-Up Procedures: Drivers wait outside the airport by the taxi line with a sign displaying the client’s name.

  • Round-Trip Transfers: For return transportation, departure flight details must be provided in advance.

  • Baby Seats & Booster Seats: Available upon request.

Kids Policy

  • Children under 5 years old: Free with a paying adult.

  • Children ages 5-12: 50% discount.

  • Children 13+ pay the full adult rate.

  • Group Tours for Kids: Special rates are available for school and youth groups. Teachers or group leaders can join for free with 10+ kids.

Payment Policy

  • Individual Bookings: Full payment is required at the time of booking. We accept major credit cards, PayPal, and bank transfers. Refunds follow the cancellation policy.

  • Group Bookings: A 10% deposit per person is required to confirm a reservation. The balance is due 48 hours before the tour.